What we do
The RCUK Shared Services Centre Ltd (the SSC) draws together a wide range of services – from HR and Finance through to IT, Procurement and Grants – in one central location in Swindon. In total, we offer seven main areas of service to the Research Councils:
Service Delivery and Contact Centre – Caring for customers
- Over 90% of SSC personnel focus directly on customer service delivery
- Customer Contact Centre committed to excellent service and rapid exchange of information
Procurement – Smarter sourcing
- Centralised procurement through a core team in Swindon complemented by personnel based regionally
- Delivering quality and savings through close liaison with Research Councils
- New Enterprise Resource Planning (ERP) solution, boosting productivity through online ordering and enhanced management information
Finance – Tackling transactions
- Working in partnership with the Research Councils’ finance functions
- Essential accounting and reporting, transaction processing, query resolution and technical advice
- Information processing, management of routine processes and the Finance Contact Centre
Grants administration - Simplifying funding
- Supporting Research Councils in delivering grants, fellowships and studentships
- Expert grants processing, including a service desk to respond to queries
- Enabling Research Councils to focus on activities directly related to research
- Delivering one service using one system for all Research Councils
To find out more about RCUK SSC Grants Administration, including contact information, visit the RCUK page here.
Payroll – Paying our people
- Delivered using the Oracle payroll application and operated in-house from the SSC
- Service designed to deliver savings while improving efficiency, quality and management information
- Paying all Research Council and SSC employees
Human Resources – Taking care of employees
- Working closely with the Research Councils' HR teams
- Providing first line advisory services to all Research Council employees
- Support services and Transaction processing to the wider HR community across the Research Councils’ institutes
ISS – Keeping people connected
- Full range of IT and telephony services for the Research Council HQs in Swindon
- Advanced software systems supporting both the SSC and Research Council users
- Operation and support of the Grants Joint Electronic Submissions (Je-S) system